Privacy Policy

Effective Date of this Privacy Policy: 08-September-2018

Shangrila (Private) Limited (“Shangrila”) respect your privacy and committed to safeguarding your personal data. This Privacy Policy describes how Shangrila including its subsidiaries and affiliates, handles the personal information that you provide to us when you visit the websites controlled by Shangrila which link to this Privacy Policy.(together referred to as “Shangrila websites”).

The pages on our website comply with appropriate/relevant laws and Regulations of the Islamic Republic of Pakistan. We are committed to protecting your privacy during your visits to our websites and recognise our responsibility to keep the personal information you provide to us confidential at all times. We have provided this Privacy Policy to help you understand how we collect, use and protect your information when you call us or visit our websites and when you generally use our products.

Please read this Privacy Policy before using Shangrila websites or submitting personal information to us. Shangrila reserves the right to make changes to this Privacy Policy from time to time, so please check the policy periodically for updates.


In this Privacy Policy, unless the context otherwise requires, words and expressions defined in the website Terms of Use shall have the same meaning when used in this Privacy Policy.

In this Privacy Policy, unless the context otherwise requires, words and expressions defined in the website Terms of Use shall have the same meaning when used in this Privacy Policy.

In addition to those defined words and expressions, references to:

“Personal information” means information that identifies you or could be used to identify you and which is submitted to and/or collected by Shangrila websites. Examples of personal information include your name, your postal address, your e-mail address and your telephone number.


By accessing or giving your personal data at Shangrila websites, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use Shangrila websites or give us any personal data.


When you visit our website we may collect the following information from you in two ways:

Personal/Identifiable Information:

During your visit we may collects data that you enter into data fields on Shangrila websites voluntarily. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, apply for job, register for Shangrila marketing activities, contact Shangrila customer service, or respond to Shangrila surveys regarding business promotion and to provide you with information we believe may be of interest to you. To protect your privacy, you should not provide Shangrila with any information that is not specifically requested.

Non-identifiable Information:

Shangrila may collect information about your visits to Shangrila websites without you actively submitting such information. Non-identifiable information may be collected using various technologies, such as cookies, and web beacons. Non-identifiable information collection can make your use of Shangrila websites easier by allowing Shangrila to provide better service, customize Shangrila websites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Shangrila websites and allows us to improve our services to you.


Shangrila will use the personal information you provide through Shangrila websites to respond to your questions and to provide you with efficient customer service. It helps us also to personalize certain communications with you about services and promotions (i.e. online purchasing, consumer management, and marketing) that you might find interesting. We may use your personal information for business purposes, such as to offer you the opportunity to receive notices regarding Shangrila’s products or services, to invite you to participate in surveys/contests about our products, or to notify you about special promotions.


Shangrila does not knowingly collect or use any personal information from children below the age of 18. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue. However, we may collect personal data about children below the age of 18years from the parent or custodian directly and therefore with their explicit consent.


Personal information can be accessed by a restricted number of our employees, by certain companies with which Shangrila may conduct joint programs, and by third parties with whom Shangrila contracts to carry out business activities. Also, we may seek your consent where required by applicable law if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Shangrila’s practice is to require its contractors to keep your personal information confidential and to use your personal information only to perform functions for Shangrila. Except as otherwise stated in this Section, Shangrila will not transfer your personal information to third parties unless you have been provided with an opportunity to opt into this disclosure. Shangrila may disclose your personal information without your opt-in to third party service providers which assist us with our business activities. Shangrila further reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law or court order. Furthermore, we do not sell, rent or trade your personal information to others. We may give general statistics about our customers, sales, and related site information to other companies however these statistics will not include any information that personally identifies you, unless we have said otherwise in this policy. However, Shangrila shall not be liable for any disclosure of confidential information beyond its reasonable control.


It is our practice to secure each Shangrila websites that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet. Shangrila cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Shangrila websites, you must weigh both the benefits and the risks. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as Trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties.


Shangrila will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws. This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we collect is no longer required in this way, we destroy or delete it in a secure manner.


You have several choices regarding your use of our websites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites and not using any available personalized services. Further, you have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request.


This Privacy Policy applies to websites operated by us or on our behalf, which we authorise to provide a link to this Privacy Policy. Our sites contain links to a number of websites that may offer useful information to our visitors. This Privacy Policy does not apply to those sites, and we recommend communicating to them directly for information on their privacy policies. By clicking on such links you acknowledge and agree that we shall not be held responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products, services, or information located on or through any other websites, nor for any loss or damages caused or alleged to have been caused by the use of or reliance on any such content.


If you have questions about the scope, use, amendment, or deletion of personal information that you have provided to us, please contact us by clicking on the “Contact Us” link on the Shangrila websites you are visiting or by e-mailing us at

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